Return & Exchanges

Return & Refund Policy

Thanks for shopping at www.kolombina.com
If you are not entirely satisfied with your purchase, we’re here to help.

Non-returnable items:
– Gift cards

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same new condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds (if applicable)

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will mail to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Contact

If you have any questions on how to return your item to us, contact us: creative@kolombina.com